Reception Teams

Our receptionists are an essential part of the team here at Leonard Brothers. They are knowledgeable, capable and understand just how stressful it can be when your pet is ill or injured, as they are all dedicated pet owners themselves. Although they are the friendly face of the practice in the waiting room, a lot of the work they do goes unseen - cleaning, organising, filing, phoning... They are the epitome of the Swan metaphor - graceful and calm while paddling furiously below the surface!

Whitchurch Branch

Lou Brookes

Head Receptionist

Lou is our head receptionist and very much the hub of the practice. Lou gets things done and keeps us all ticking over. She has the second loudest laugh in the practice!

Kelly Evans

Receptionist

Kelly always has a smile on her face and in her voice on the phone. She is helpful and kind but also has quite a wicked sense of humour.

Juliet Jones

Receptionist

Juliet has been a client for a while and has now moved the other side of the desk to join our reception team. If she is as fast a learner as she is a runner she will be up to speed in no time.

Maxine Duffy

Receptionist

Maxine joined the team in early 2018 and quickly settled in. She's friendly, capable and a real animal nut so fits in perfectly.

Tracey Kennedy

Saturday Receptionist

Tracey helps out on some  Saturdays, keeping the on-call vets and nurses happy with bacon sandwiches and mugs of tea.

Lesley Chapman

Office Manager

Lesley uses her considerable organisational talents to wrangle the accounts, rotas and other dull but essential stuff into submission. She also spends a huge amount of time onto the phone to BT in despair.

Nicky Smith

Practice Manager

Nicky moved from our reception team into her current role to help keep on top of the increasing amount of computer wrestling and paperwork dominating that is required to keep a modern practice running. She's a star.

Wistaston Branch

Zoe Simpson

Receptionist

Zoe is ace (according to her colleagues). She is a beam of sunshine and keeps everybody topped up with smiles.

Lara Nobre

Receptionist

"Leonard Brothers Veterinary Centre, G'day!" - if you hear this - it's Lara. She's not from Oz but from somewhere just as hot and beautiful -South Africa!

Tracey Petrie

Receptionist

Tracey has worked as veterinary receptionist prior to joining us enabling her to hit the ground running, taking on lots of responsibility. She has also puppy walked 28 Guide Dog puppies!

Karen Sinden

Receptionist

Karen joined us in 2017. This is her first time working in a veterinary practice and she loves it as she is an animal nut.

Cat Bellamy

Receptionist

Cat has the most appropriate name to work in a vet practice. She has worked as a veterinary receptionist for many years so slotted in quickly and efficiently. She is a keen sailor so shouldn't drown in work!

Joanna Edge

Receptionist

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